JyoticaThis Cancellation & Refund Policy explains how cancellations and refunds work for purchases made in the Jyotica mobile application (the "App"), provided by Windermere Labs ("we", "us", "our"). It forms part of, and should be read with, our Terms & Conditions.
1. Types of Purchases
- Subscriptions — recurring access to premium features (e.g. weekly/monthly/yearly plans).
- One-time purchases — e.g. detailed reports, premium unlocks.
- Pay-per-use items — e.g. individual AI queries, event alerts, or consumable tokens.
All purchases are digital goods/services delivered electronically.
2. How Payments Are Processed
Purchases are made and processed through the applicable app store — Google Play and/or the Apple App Store — under their billing systems and terms. We do not process or store your payment-card details. Because of this, cancellations and refunds are primarily handled by the app store, subject to this Policy and your local consumer-protection rights.
3. Cancelling a Subscription
- You may cancel a subscription at any time through your app-store account (Google Play → Subscriptions, or Apple ID → Subscriptions).
- Cancellation stops future renewals. You will retain access until the end of the current paid period.
- Auto-renewal: subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. To avoid being charged, cancel before the renewal date.
4. Refunds
Because digital content is delivered immediately, all sales are generally final and non-refundable, except where:
- a refund is required by applicable law or your local consumer-protection rights;
- the app store's refund policy grants you a refund; or
- we, at our discretion, approve a refund for the situations in Section 5.
5. When We May Consider a Refund
We may, at our sole discretion, consider a refund where:
- you were charged in error or charged more than once for the same item;
- a paid feature was not delivered or was materially non-functional due to a fault on our side; or
- a subscription renewed despite a timely cancellation caused by a verifiable technical fault.
6. When Refunds Are Not Provided
Refunds are generally not provided where:
- you simply changed your mind, no longer want the feature, or forgot to cancel before renewal;
- you are dissatisfied with astrological/AI content (the App is for entertainment/informational purposes and outputs may be inaccurate — see the Disclaimer and AI Policy);
- the item was already consumed/used (e.g. a report was generated, tokens were spent);
- you violated the Terms & Conditions; or
- the request falls outside the app store's refund window.
7. How to Request a Refund
- App-store refunds: request directly through Google Play or the Apple App Store using their refund process (this is usually the fastest route).
- Discretionary refunds from us: within 7 days of the transaction, email windermerelabs@gmail.com with your account email, order/transaction ID, purchase date, and reason. We aim to respond within 5–7 business days. Requests made more than 7 days after the transaction may not be considered.
Approved refunds are issued to your original payment method and may take additional time to appear, depending on the app store and payment provider.
8. Price Changes
Prices and plans may change. For subscriptions, applicable changes apply from the next renewal and, where required, we (or the app store) will notify you in advance and give you the chance to cancel.
9. Changes to This Policy
We may update this Policy from time to time. We will revise the "Last Updated" date and, where appropriate, notify you in the App. Continued use of the App after changes take effect constitutes acceptance of the updated Policy.
10. Contact
- Email: windermerelabs@gmail.com
See also: Terms & Conditions, Privacy Policy, and AI Policy.